These General Terms and Conditions of Sale are concluded between (a) Marcel Franck, a simplified stock corporation with a capital of 30,000 euros, entered in the Paris Register of Companies under number B 523 789 923, and whose head office is located at 15 avenue du Recteur Poincaré – 75016 Paris, France (hereinafter, "Marcel Franck") and (b) the persons who wish to make a purchase via the website www.marcelfranck.com or its derivative addresses (hereinafter, the "Site"), referred to hereinafter as the "Consumer".
The Site enables Marcel Franck to offer for sale to individuals browsing the Site perfume atomizers and related products (hereinafter referred to as the "Products").
For the application of this agreement, it is agreed that the Consumer and Marcel Franck will jointly be referred to as the "Parties" and individually as a "Party."
It is specified that the Products are meant exclusively for the Consumer's personal use.
By placing an order for a Product on the Site, the Consumer acknowledges that s/he has read these Terms and Conditions and accepted them unreservedly. No signature will be required from the Consumer for this acknowledgement to be valid.
It is specified that the Consumer may save or print these Terms and Conditions, as long as s/he does not amend them.
Any special condition that is stated, e.g., in documents issued by the Consumer (including the order), will not take precedence over these Terms and Conditions, without prior explicit consent from Marcel Franck.
The Consumer must also unreservedly agree to the conditions of use of the Site if s/he wishes to view it.
The descriptions of the Products shown on the English version of the Site will be accessible solely in English.
In the same way, the Terms and Conditions shown on the version of the Site are produced solely in English.
Article 1: Purpose
These Terms and Conditions define the procedures by which Marcel Franck will sell Products to the Consumer, and the rights and obligations of the Parties arising out of the on-line sale of the Products offered on the Site.
They define all the stages required for placing the order and they monitor this order between the Parties.
Article 2: Products
2.1. Description of the products
Marcel Franck presents on the Site the Products for sale and their descriptions, in Product descriptions.
Marcel Franck will make every effort to ensure that the visual representation of Products on the website is faithful to the original in terms of colour and design.
However, since Marcel Franck has no control over the technical limitations of individual consumer computer equipment, Marcel Franck may not be held liable for inaccurate representation of the Products on the Website.
2.2.1. The Products offered for sale by Marcel Franck are those that are shown on the Site, on the day on which the Consumer views it and within the limit of the stocks available.
2.2.2. If a Product is not available, Marcel Franck will notify the Consumer as soon as possible by e-mail that a partial order will take place or that his/her order is cancelled.
If a Product is not available, Marcel Franck will notify the Consumer as soon as possible by e-mail that a partial order will take place or that his/her order is cancelled. Beyond that 48-hour period, and if no request is sent by the Consumer to Marcel Franck, the partial order will be sent for delivery to the Consumer.
If the Consumer's bank account had already been debited at the time that the Consumer is informed as above, Marcel Franck undertakes to reimburse the Consumer as soon as possible for the price of the Product(s) that was (were) not available to the bank account used at order time.
If the Consumer asks for the entire order to be cancelled, Marcel Franck undertakes to reimburse the Consumer the amounts paid within a maximum of 30 working days (excluding weekends and public holidays), after they were deducted.
2.2.3. Marcel Franck reserves the right at any time to amend or no longer market the Products offered on the Site; however, such amendments will have no effect on orders that Marcel Franck has already accepted prior to implementing such amendments.
2.3.1. All prices are shown in euros. The applicable prices are those that are shown on the Site at the time at which the Consumer places his/her order, unless a printing error occurs. These prices are inclusive of all taxes, but do not include shipping costs, and any costs or duties associated with shipping.Shipping costs will be shown separately on the order summary and the order confirmation e-mail and added to the total price of the order.
The prices are subject to French VAT and any change in the legal rate of that VAT will be applied to the price of the Products presented on the Site, on the date stipulated by the application decree governing it.
If the Consumer uses a bank card associated with an account that is not in euro currency, the Consumer's bank may charge currency exchange fees and bank fees, which will be payable solely by the Consumer.
Please note that additional import charges such as duty, tax and administration may be incurred on purchases delivered outside the European Union. Marcel Franck is not liable for these costs. For more information on import charges, please contact your country’s border customs department.
2.3.2. Marcel Franck reserves the right to alter its prices at any time without prior notice. Such changes, however, will not affect orders that Marcel Franck accepted prior to the implementation of these changes, subject to the availability of the Products ordered.
Article 3: Ordering
3.1. Ordering process
By browsing the Site, the Consumer can find out about the various Products offered for sale on the day s/he views the Site.
The Consumer is not committed in any way to make an order by browsing the Site.
While browsing the Site, the Consumer who wishes to make an order may do so just by clicking on the "Add to Cart" button that is located next to each Product viewed.
Once the Consumer does this, s/he can access his/her “Cart” clicking on the link on the top right corner of the screen, holding all the items in the order and showing the total amount payable, the type of Products ordered and their quantity. The Consumer can come back to this order, add to it, amend it, or cancel it until it is validated. If the Consumer wishes to choose other Products, all s/he needs to do is use the main menu on top of the screen. The Product or Products that s/he has already selected will remain in the "Cart" section.
The Consumer is informed that at any time during the ordering process, right up to actual payment of the order under the conditions specified in Article 4, s/he is able to come back to this order, add to it, amend it, or cancel it until it has been finally validated.
Once the selection of the Products has been completed, the Consumer will be able to order them from the Shopping Bag by clicking on the "Checkout" button. Then a new web page will open, inviting the Consumer to provide his/her address details by accurately filling in the form provided. The Consumer undertakes, in particular, to provide an address to which the delivery can be made during working hours from Monday to Friday, and his/her name and e-mail address.
Once the form has been filled in completely, an order summary will display all the information relating to this order, i.e., among others, the type, quantity and price of the Products, the total amount (including shipping costs) of the order, the Consumer's contact details, the delivery address and the billing address.
The Consumer will be invited, after checking the state of his/her order, to start the payment process for his/her order, under the conditions of Article 4 of these General Terms and Conditions of Sale.
The data recorded by Marcel Franck are proof of all the transactions placed between Marcel Franck and the Consumer.
3.2. Order confirmation
3.2.1. Once the order has been confirmed and its payment validated according to the procedures laid out in Article 4 below (provision of the bank card number, its expiry date and, if relevant, the security code), a summary of the Consumer's order will be displayed and will show the order's references.
The Consumer is also notified that Marcel Franck will soon send him/her an e-mail confirming his/her order. The Consumer is deemed to have taken note of this confirmation within fifteen (15) minutes of it being sent by Marcel Franck.
This confirmation e-mail sent by Marcel Franck will contain the following details:
- the number of the order determined by Marcel Franck when the order is placed by the Consumer;
- the summary of the order (identification of the Product(s) ordered, the quantity, the price);
- the total amount of the order;
- the shipping charges;
- confirmation of payment;
- the procedures relating to delivery of the Product(s) ordered (expected shipping time - maximum of 30 days from order validation).
3.2.2. Marcel Franck retains ownership of the Product(s) ordered until full payment of the price and its ancillary costs, including the shipping costs.
3.2.3. In order to protect itself against credit card fraud, Marcel Franck reserves the right to require additional information (proof of address, copies of bank statements, photocopies of identity and/or credit cards ...) in order to verify the legitimacy of a suspicious credit card order.
Unless a reply to Marcel Franck request for additional information is received within fifteen (15) days of said request, all suspect credit orders will be immediately cancelled and reimbursement will be made to the bank account that was debited at order time, as soon as possible, and no compensation will be paid.
3.3. Proof of the order
In general, Marcel Franck and the Consumer explicitly agree that e-mails are valid between the Parties, as are the automated recording systems used on the Site, especially as concerns the type and date of the order.
The Consumer is entitled to access the electronic contract entered into between the Consumer and Marcel Franck, if necessary in accordance with the rules of the regular codified law. To do so, s/he should either send an e-mail to Customer Service, including all the information required to do so, particularly the order number and his/her contact details.
Article 4: Payment
4.1. Payment must be made immediately via the Internet at the time of the order in euros only by bank card (Visa, MasterCard, American Express, Paypal, Stripe), to the exclusion of all other methods of payment.
4.2. Marcel Franck reserves the right to refuse any order or any delivery in the event that the ceilings shown in the foreword hereto are exceeded, or that a dispute exists with the Consumer, or if a previous order by the Consumer had not been paid or had only partially been paid, or if the banking authorities refuse to authorize the payment by bank card, or if the order had not been paid or had only partially been paid.
4.3. The Consumer guarantees to Marcel Franck that s/he has the authorizations that may be required to use the method of payment selected at the time the order was validated. If the bank refuses, the order will automatically be cancelled, and the Consumer will be notified by e-mail.
4.4. Marcel Franck uses a secure payment facility called Stripe or Paypal and guarantees the Consumer that it never has access to the confidential details concerning the method of payment that the Consumer uses to pay for his/her order. Only Stripe or Paypal are in possession of that information. That is why the Consumer will be asked for his/her bank details each time s/he makes an order on the Site.
Article 5: Delivery and receipt
5.1. Delivery methods
Once the order has been prepared, it will be sent to the mailing address provided by the Consumer when s/he placed his/her order.
The Product(s) ordered by the Consumer will be delivered to the delivery address shown on the delivery slip.
The Products are delivered by DPD. If the Consumer is not at home, the package will be on hand in an DPD warehouse. In all cases, the shipper will leave a non-delivery notice in the Consumer's letter box. The Consumer is then required to make contact with the shipper to arrange a new delivery date within ten days.
Since delivery is handled by a third-party service provider, Marcel Franck informs the Consumer that Marcel Franck cannot be held liable in any way if the non-execution or faulty execution of this obligation is attributable to the Consumer, to an unforeseeable or insurmountable event, or to a case of absolute necessity.
The shipping charges are indicated in the Q & A section. They are free for all orders over 200 euros. with the exception of custom duties and taxes
5.2. Delivery schedule
Products that are purchased are shipped by shippers that undertake to deliver the packages within the following average time-frames: 2-15business days from dispatch depending on the country where they are shipped.
Sundays and public holidays are not considered to be business days. Please note that engraving is a 10 to 15 days process.
In any case, the order will be performed within a maximum of thirty (30) days as of the date following that on which the Consumer sent his/her order, subject to full payment of the price.
If the delivery has not been made by the expiry of that time frame, the Consumer will be entitled to cancel his/her order as per the conditions specified below in Article 5.3. The amounts paid by the Consumer will be refunded to him/her, and no other compensation will be paid.
5.3. Delay in delivery
If the maximum delivery period of thirty (30) days is exceeded and if the Product(s) ordered have not yet been dispatched, the Consumer is entitled to exercise his/her right to cancel the order, by sending an e-mail to Customer Service.
Once the cancellation right has been exercised, Marcel Franck will make a reimbursement, to the bank account that was debited at order time, within 30 working days (excluding weekends and public holidays), and no other compensation will be paid.
In the case of a partial delivery, the delivery may be made in several stages, and this right will concern only the undelivered balance of the order.
The Consumer should notify Marcel Franck of any delay in delivery as soon as possible, either by sending an e-mail to Customer Service, so that Marcel Franck can commence investigations with the postal services or the shipper. We are bound to inform the Consumer that the time to complete an investigation is variable, since Marcel Franck has no control over its progress. If the package is found during such an investigation, it will immediately be re-sent to the place of delivery stated on the delivery slip.
Nonetheless, if at the conclusion of this investigation, it is confirmed that the package containing the Product(s) has been lost, Marcel Franck, at its own cost and expense, will re-send the Product(s) to the Consumer or, if the Product(s) is (are) permanently out of stock, will reimburse the Consumer, to the bank account that was debited at order time, the amounts deducted, according to the procedures of these Terms and Conditions.
Each delivery is deemed to have been completed once the Product(s) has / have been made available to the Consumer by the shipper, as shown by the control system used by the shipper.
It is the Consumer's responsibility to check immediately at the time of receipt of the Product(s) that the Product(s) sent is (are) in good condition and compliant with the order.
If the event of delay, breakage or missing items, the Consumer should note down complete and accurate reservations on the delivery slip. In any case, the Consumer is entitled to make a claim only against the shipper to which s/he should formulate his/her reservations. Any reservation must be confirmed by registered letter to the shipper within three (3) days of receipt.
All reservations of this type must also be provided to Marcel Franck Customer Service within the same time-frame, either by sending an e-mail to Customer Service. The Consumer should attach a copy of the complaint sent to the shipper.
Any delayed complaint or not in line with the required form will be rejected and Marcel Franck will be freed of all liability.
Article 6: Withdrawal and return rights
6.1. The Consumer has a cooling-off period of fourteen (14) business days, as of the delivery date of the order, to return, at his/her own cost, the Product(s) ordered that do not satisfy him/her.
The Product(s) must without fail be sent back in their entirety, in perfect condition and in their original packaging, accompanied by the delivery slip, the invoice and an accompanying letter by mail, to the following address:
c/o Stockage Logistique Ruch
64 rue Linard Hubert
10100 Ossey Les Trois Maisons
However, as stated in Article L121-20-2 (3°), the Customer may not return the Product(s) and claim a refund if the Product(s) are customized with an engraving executed at the customer's request.
Marcel Franck undertakes to reimburse the Consumer, to the bank account that was debited at order time, within a maximum of 14 working days (excluding weekends and Public holidays), as long as the above conditions are complied with. The Customer only pays the direct costs of shipping the goods to be returned.
6.2. Furthermore, for any non-compliant Product, the Consumer shall contact Marcel Franck Customer Service, by sending an e-mail to Customer Service. The Customer Service will then tell the Consumer what steps to take.
The Product(s) must without fail be returned in their original packaging with a copy of the invoice.
The initial shipping costs will be reimbursed by Marcel Franck.
Marcel Franck does not accept packages that are sent C.O.D.
The Consumer remains responsible for any risk associated with the return of the Product(s).
On receipt of the allegedly non-compliant Product(s), Marcel Franck will very soon perform a test of the Product(s). If the non-compliant nature of the Product(s) is confirmed, Marcel Franck will then reimburse the Consumer, to the bank account that was debited at order time, for the non-compliant Product(s) within a maximum of 30 working days (excluding weekends and bank holidays), from receipt of the non-compliant Product(s).
Article 7: Conformity right and Guarantee
In its capacity as a professional seller, Marcel Franck guarantees that the Products are in conformity with the use expected of them, and do not present defects or hidden defects that make them dangerous or unsuitable for their normal use.
In the event that Product(s) are not in conformity with the information given in the presentation of the Product(s) on the Site, or if the Products present hidden defects, their cost will be reimbursed to the Consumer.
Marcel Franck undertakes to reimburse the Consumer within a maximum of 30 working days (excluding weekends and bank holidays), as long as the above conditions are complied with.
In the event that the Consumer receives Product(s) that is (are) not in conformity or which contains (contain) a hidden defect, the provisions of Article 6.2 above will apply.
Article 8: Liability
Marcel Franck may not be charged with liability for all the inconveniences or damage inherent in using the Internet, in particular service outages, intrusion from outside or the presence of a computer virus.
Without restricting the scope of the foregoing provisions, Marcel Franck's liability under this agreement may not exceed an amount equal to the amounts paid or payable in respect of the transaction at the source of said liability, regardless of the cause or form of the legal action involved.
Marcel Franck is not liable for breaches of its obligations, as defined herein, which arise out of a case of force majeure.
Article 9: Legal information
Consumers are required to provide the personal information collected in the context of out-of-store selling, since such information is necessary for processing and delivering orders and for issuing the invoices. Such information is treated on a strictly confidential basis, and is used by Marcel Franck or its sub-contractors, which are subject to the same obligations, only for processing orders received. If all the information is not entered, the order will be rejected automatically.
The Consumer has a right to access, amend, rectify and delete personal data collected by Marcel Franck that concern him / her. To exercise this right, the Consumer must contact Marcel Franck Customer Service.
Marcel Franck undertakes not to resell the Consumer's contact details to third-party companies without prior consent.
The Consumer may receive informational e-mails from Marcel Franck concerning Marcel Franck products and activities. The Consumer is entitled to refuse to receive such communication after the event either by not giving his/her consent at the time the order is validated, or by expressing his/her refusal, either by sending an e-mail to Customer Service.
9.2. Force majeure
No Party shall be held liable for total or partial lack of performance of its obligations, if such lack of performance is due to an act of God or to the occurrence of an event that constitutes "force majeure" such as, in particular, the following examples being given only as indications, flood, fire, storm, lack of raw materials, a transport strike, a partial or total strike, or a lock-out. The Party that was affected by such events shall inform the other Party as soon as possible and within a maximum of five (5) business days from the occurrence of the event.
The Parties agree that they must negotiate as soon as possible to jointly determine ways of performing the order during the term of the force majeure event.
If the force majeure event lasts for longer than one (1) month, Marcel Franck shall be allowed not to honor the order, though Marcel Franck is obliged to reimburse the Consumer, if the Consumer has paid, the amounts paid by the Consumer for the order concerned.
9.3. Terms and conditions modification
Marcel Franck reserves the right to amend these Terms and Conditions at any time. Any new version of them will be announced in advance on the Site.
The version on-line on the Site will, if there is any contest, take precedence over any other versions of these Terms and Conditions.
9.4. Applicable law, disputes
The law that applies to these Terms and Conditions and to the orders relating thereto is French law.
Any dispute that may arise concerning their validity, interpretation or performance that cannot be settled out-of-court by the Parties will be subject to the courts in the jurisdiction of Paris or the courts appointed by the common law provisions.